FluffyAudio FAQ

FluffyAudio FAQ

Find answers to the most frequently asked questions about our products

KONTAKT and KONTAKT PLAYER

What is the difference between Kontakt and Kontakt Player?

Kontakt is the most widespread sampler, produced by Native Instruments. Most of the sample-based instruments available in the market are built using Native Instrument Kontakt audio engine.

Kontakt (Full Version): Provides a complete set of samples' editing tools and the possibility to run properly all FluffyAudio Libraries.

Kontakt Player: A free application that hosts Native Instruments sample-based instruments as well as many third-party libraries.

Kontakt is a standalone product purchased from Native Instruments or it's part of the Komplete and Komplete Ultimate bundles.

To learn more, check out Native Instruments page.

Am I using NI Kontakt Full version or NI Kontakt Player?

To check if your version of NI Kontakt is the full version rather than the Player:

  1. Open Kontakt
  2. Read the name in the title bar
  3. If there is written "Player" after Kontakt, you don't own the full version

If you own the full version but still see "Player," you might need to authorize it using the Service Center/Native Access application.

Watch Mike Greene's detailed explanation about the two Kontakt versions:

I'm using a FluffyAudio Sample Library in Kontakt but I can't get out from demo mode!

You are probably running your library in Kontakt Player. To run our sample libraries properly you need a full version of Kontakt.

I downloaded the library and I tried to add it to my Kontakt Player but it doesn't recognize it as a library. Why?

FluffyAudio Libraries run properly only with a full version of Kontakt. It can't be added as a Library in the libraries panel, but you can load it in many different ways:

  • By loading one of the NKI files with the "Files" menu
  • By dragging a NKI file in the Kontakt window
  • By using the quick load menu in Kontakt

Watch Mike Greene's detailed explanation about the two Kontakt versions:

Why FluffyAudio products do not run in Kontakt Player?

According to Native Instruments policy, developers who want their products to run in Kontakt Player need to pay a fee. This fee has to be paid in advance for hundreds of copies of the library.

Right now FluffyAudio Development Team has decided to release only products that run with a full version of Kontakt to avoid charging our customers for the licensing costs of the player.

I do not own Kontakt Full Version. Can I return the Sample Library?

According to our EULA, in this case we can't refund your Sample Library.

Recommendation: Always check product requirements before purchasing any FluffyAudio libraries.

DOWNLOADING

I didn't receive the downloading links.

FluffyAudio relies on Fastspring service, that should automatically provide you the download links right after the purchase, but it can take some minutes to get the links.

If after checking the SPAM folder and waiting ten minutes you still haven't received the download links, please contact us using the contact module at the end of the page.

It's been over seven days since I received the download links, but I still haven't downloaded my products.

If your download links have expired, don't panic. Write to us using the contact module at the end of the page and we will refresh them.

You'll also need the links refreshed after more than 4 download attempts and/or downloads from different locations.

INSTALLING

I successfully downloaded all the files. What do I need to do now?

FluffyAudio Sample Libraries usually come as a patch file and one or more sample files. Once downloaded, you should have something like this:

  • "Product Name" Patch.rar
  • "Product Name" Samples.part01.rar
  • "Product Name" Samples.part02.rar
  • ...

If you don't know how to open .rar files, we suggest to download:

How do I install FluffyAudio Sample Library on my computer?

After downloading the files, follow these steps in the specified order:

  1. Move all the downloaded files into a folder of your preference
  2. Extract the Patch file
  3. Extract the first Samples part file (Usually "Product Name" Samples.part01.rar)
  4. Open the NKI extracted file in Kontakt
Note: You don't need to extract ALL the Samples.partXX.rar files, you just need to extract the first one and the extractor will automatically extract the other archives.

You should end with a folder structure like this:

  • [FOLDER] "Product Name" Samples
  • "Product Name".nkr
  • "Product Name".nkc
  • "Product Name".nki

(In case of instruments like Rinascimento or AURORA, which feature more than one single NKI file, the patches will be in a folder like "Product Name" Instruments)

I've extracted all the files, but Kontakt complains about missing files, what can I do?

Please follow the extraction steps above carefully, for two main reasons:

  1. Some RAR extractors don't support multipart archives (RAR files split into many parts), and they can't extract files correctly from those archives.
  2. Some extractors incorrectly create unnecessary sub-folders that prevent Kontakt from correctly finding the samples. In particular, often the "Product Name" Patch.rar ends in a sub-folder while it should stay in the main folder of the library.

SALES

I've bought a library, but I don't like it. Can I get a refund?

Since our libraries are just a collection of samples and not proper software that we can eventually deactivate, we can't, unfortunately, refund a library once it has been purchased.

I've bought a library, but there's a bug, what can I do?

We usually test our libraries deeply before their release. But it can happen that something doesn't work as expected.

In that case:

  1. Check the manual first to see if it's really an unusual behavior of the instrument
  2. Contact us to report the unwanted behavior

We can usually provide a fix for the user if it's a specific need or eventually release an update for a widespread issue or feature wish.

EDUCATIONAL DISCOUNT POLICY

What is the FluffyAudio Educational Discount?

FluffyAudio offers a special EDUcational Discount (EDU) for Students, Professors and Music Educators enrolled in Schools and Universities, operating in music or associated fields.

EDUcational discount is a special discount up to 25% for products released more than six months to date.

Products eligible for an EDU discount:

MyVibes DidgHybridoo MyPiano Trio Broz: Solo Violin Trio Broz: Solo Cello Trio Broz: Solo Viola Trio Broz: Solo Strings (Bundle) Stefania Maratti: Solo Flute John Diamanti Fox: Solo Clarinet TimeDrops AURORA 1.2 AURORA + TimeDrops (Bundle) Simple Violin Michele Fattori: Solo Bassoon Solo Woodwinds Complete Bundle Francesco Lovecchio: Solo Oboe Scoring Piano Simple Jazz Bass Rinascimento Dominus Choir Venice Modern Strings Simple Cello Dominus Choir Pro Spaghetti Western MELODIES Cartoon Maestro
What are the conditions for the Educational Discount?
  • Students and Professors interested in EDUcational Discount need to provide solid evidence of their position, e.g. student ID card, contracts of employment and similar. The documents should be in English, showing with clarity their course of validity. If you speak another language, please consider getting a legal translation of your documents.
  • EDU discount can't be applied retroactively, that means that we won't apply EDU on products already owned from the user before the special discount was established.
  • EDU discounts and regular discounts (sales, offers) can't be combined together.

If you think that you are eligible for an EDUcational Discount, forward your request to us at support@fluffyaudio.com with the above mentioned documents, indicating which products you are interested in!

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