FluffyAudio FAQ

Kontakt is the most widespread sampler, produced by Native Instruments. Most of the sample-based instruments available in the market are built using Native Instrument Kontakt audio engine.

Kontakt (Full Version): Provides a complete set of samples' editing tools and the possibility to run properly all FluffyAudio Libraries.

Kontakt Player: A free application that hosts Native Instruments sample-based instruments as well as many third-party libraries.

Kontakt is a standalone product purchased from Native Instruments or it's part of the Komplete and Komplete Ultimate bundles.

To learn more, check out Native Instruments page.

To check if your version of NI Kontakt is the full version rather than the Player:

1. Open Kontakt
2. Read the name in the title bar
3. If there is written "Player" after Kontakt, you don't own the full version

If you own the full version but still see "Player," you might need to authorize it using the Service Center/Native Access application.

You are probably running your library in Kontakt Player. To run our sample libraries properly you need a full version of Kontakt.

FluffyAudio Libraries run properly only with a full version of Kontakt. It can't be added as a Library in the libraries panel, but you can load it in many different ways:

• By loading one of the NKI files with the "Files" menu
• By dragging a NKI file in the Kontakt window
• By using the quick load menu in Kontakt

According to Native Instruments policy, developers who want their products to run in Kontakt Player need to pay a fee. This fee has to be paid in advance for hundreds of copies of the library.

Right now FluffyAudio Development Team has decided to release only products that run with a full version of Kontakt to avoid charging our customers for the licensing costs of the player.

According to our EULA, in this case we can't refund your Sample Library.

FluffyAudio relies on Fastspring service, that should automatically provide you the download links right after the purchase, but it can take some minutes to get the links.

If after checking the SPAM folder and waiting ten minutes you still haven't received the download links, please contact us using the contact module at the end of the page.

If your download links have expired, don't panic. Write to us using the contact module at the end of the page and we will refresh them.

You'll also need the links refreshed after more than 4 download attempts and/or downloads from different locations.

FluffyAudio Sample Libraries usually come as a patch file and one or more sample files. Once downloaded, you should have something like this:

• "Product Name" Patch.rar
• "Product Name" Samples.part01.rar
• "Product Name" Samples.part02.rar
• ...

If you don't know how to open .rar files, we suggest to download:

• 7zip (Windows users)
• Keka or The Unarchiver (Mac users)

After downloading the files, follow these steps in the specified order:

1. Move all the downloaded files into a folder of your preference
2. Extract the Patch file
3. Extract the first Samples part file (Usually "Product Name" Samples.part01.rar)
4. Open the NKI extracted file in Kontakt

You should end with a folder structure like this:

• [FOLDER] "Product Name" Samples
• "Product Name".nkr
• "Product Name".nkc
• "Product Name".nki

(In case of instruments like Rinascimento or AURORA, which feature more than one single NKI file, the patches will be in a folder like "Product Name" Instruments)

Please follow the extraction steps above carefully, for two main reasons:

1. Some RAR extractors don't support multipart archives (RAR files split into many parts), and they can't extract files correctly from those archives.
2. Some extractors incorrectly create unnecessary sub-folders that prevent Kontakt from correctly finding the samples. In particular, often the "Product Name" Patch.rar ends in a sub-folder while it should stay in the main folder of the library.

Since our libraries are just a collection of samples and not proper software that we can eventually deactivate, we can't, unfortunately, refund a library once it has been purchased.

We usually test our libraries deeply before their release. But it can happen that something doesn't work as expected.

In that case:

1. Check the manual first to see if it's really an unusual behavior of the instrument
2. Contact us to report the unwanted behavior

We can usually provide a fix for the user if it's a specific need or eventually release an update for a widespread issue or feature wish.

FluffyAudio offers a special EDUcational Discount (EDU) for Students, Professors and Music Educators enrolled in Schools and Universities, operating in music or associated fields.

EDUcational discount is a special discount up to 25% for products released more than six months to date.

Products eligible for an EDU discount:

• Students and Professors interested in EDUcational Discount need to provide solid evidence of their position, e.g. student ID card, contracts of employment and similar. The documents should be in English, showing with clarity their course of validity. If you speak another language, please consider getting a legal translation of your documents.
• EDU discount can't be applied retroactively, that means that we won't apply EDU on products already owned from the user before the special discount was established.
• EDU discounts and regular discounts (sales, offers) can't be combined together.